Last updated: 7 September 2026
This policy explains delivery for physical products ordered from Optimum EV Solutions, operated by OPTIMUMEVSOLUTIONS LIMITED.
Delivery area
We deliver physical products to valid addresses within the United Kingdom only. We do not currently offer international delivery. Installation and supply-and-fit services are available only after a separate service-area and technical assessment.
Delivery cost
Standard UK delivery is free for all physical products ordered through this website for delivery to a valid UK address. Any optional upgraded delivery method or charge, if introduced, will be clearly displayed before the customer submits the order.
Handling and transit times
Orders are normally prepared within 1-2 business days after successful payment confirmation. After dispatch, standard transit normally takes 2-3 business days. The normal total estimate is therefore 3-5 business days.
Business days are Monday to Friday and exclude UK bank holidays. Delivery dates are estimates rather than guarantees. Severe weather, carrier disruption, security checks or events outside our reasonable control may cause delay.
Order confirmation and dispatch
An order acknowledgement is sent to the email address supplied at checkout. Where shipment tracking is available, the tracking reference or carrier update is sent after dispatch. Tracking information may require time to become active.
Delivery address
Customers must provide a complete and accurate delivery address, postcode, telephone number and email address. Contact us immediately if a correction is needed. We cannot guarantee an address change after processing or dispatch has started.
Missed, refused or unsuccessful delivery
Follow the carrier instructions where a delivery attempt is missed. Additional costs caused by an incorrect address, an uncollected parcel or an unjustified refusal may be chargeable where lawful and will be explained before redelivery.
Delayed, lost or damaged parcels
If an order is materially delayed, appears lost, or arrives damaged, email contact@optimumevsolutions.shop with the order number and relevant photographs where appropriate. Keep the goods and packaging until we provide instructions. We will investigate and provide the remedy required by applicable UK law.
Installation services
Parcel delivery estimates do not apply to installation or supply-and-fit services. The service scope, property requirements, access and appointment date must be agreed separately. A qualified installer may need to confirm suitability before work is accepted.
Contact
Email contact@optimumevsolutions.shop or call +44 7446 371844. Support is available 24 hours a day.