Where do you deliver?
We deliver physical products to valid addresses within the United Kingdom only. Standard delivery is free.
How long does delivery take?
Handling normally takes 1-2 business days after payment confirmation, followed by 2-3 business days in transit. The normal total estimate is 3-5 business days, excluding weekends and UK bank holidays.
Will I receive tracking?
Where tracking is available, the reference or carrier update is sent after dispatch. Tracking may require time to become active.
Can I return an item?
Eligible physical products have a 30-day voluntary return window. UK consumers also have statutory cancellation rights for most online purchases. Contact us before sending anything back so we can provide the correct instructions and return address.
Who pays return postage?
The customer pays for an approved change-of-mind return. We cover reasonable return costs for goods confirmed as faulty, damaged in transit, incorrect or misdescribed.
When is a refund issued?
Approved refunds are sent to the original payment method within the timeframe stated in our Returns & Refunds Policy, normally no later than 14 days after the returned goods or acceptable evidence of return is received, as applicable.
How can I check compatibility?
Review the product specifications and contact us with the vehicle model, connector, property supply and installation requirements if unsure. Installation may need to be completed by an appropriately qualified person.
How can I pay?
Only payment methods displayed in the secure checkout are currently available. Review the currency, final total and method before submitting an order. Never send payment outside our website checkout.
Can I change or cancel an order?
Contact us immediately. We will try to update or stop the order, but changes cannot be guaranteed after processing or dispatch starts.
Where should I send or bring a return?
Do not send or bring returns to our warehouse and registered office without prior return authorisation. Contact contact@optimumevsolutions.shop with the order number. If the return is approved, our support team will confirm the return address and instructions in writing.
Do you charge a restocking fee?
No restocking fee is charged. Return postage and any lawful deduction for diminished value are explained in our Returns & Refunds Policy.