Last updated: 7 September 2026
This payment policy applies to orders placed with Optimum EV Solutions, operated by OPTIMUMEVSOLUTIONS LIMITED, company number 16588581.
Currency and pricing
All product prices and order totals are displayed in pounds sterling (GBP). The final product total, delivery cost and any applicable charge are displayed before an order is submitted. Standard UK delivery is currently free for eligible physical products.
Available payment methods
Only payment methods displayed in the secure checkout are currently available. Availability may depend on the payment provider, device or order. We do not request payment by message, personal transfer or any method outside the website checkout.
When payment is taken
Payment must be authorised before an order is accepted for fulfilment. A temporary authorisation may appear before the final charge depending on the provider. An order acknowledgement does not guarantee payment acceptance or product availability.
Payment security
Checkout uses HTTPS. Payment data is transmitted to the enabled payment provider using encrypted connections and is handled under that provider’s security controls. OPTIMUMEVSOLUTIONS LIMITED does not store full card numbers or security codes.
Declined, interrupted or duplicate payments
If payment is declined or interrupted, the order may not complete. Check the information entered and contact the bank or payment provider if needed. If a charge appears but no confirmation is received, contact us before trying repeatedly. For a suspected duplicate charge, provide the order number, amount, date and the last four digits shown on the payment record, but never send a full card number or security code.
Fraud and verification
We or the payment provider may perform proportionate security checks. An order may be delayed or declined where payment cannot be verified or fraud is reasonably suspected. We will not ask for online-banking passwords or card security codes by email or telephone.
Refunds
Approved refunds are sent to the original payment method under our Returns & Refunds Policy. We issue the refund within the stated policy timeframe, but the payment provider may need additional time to display it.
Contact
For payment questions, email contact@optimumevsolutions.shop or call +44 7446 371844. Include the order number where available.