Last updated: 5 September 2026
30-day return window
Request a return for an eligible physical product within 30 days of delivery. Contact us first for approval, instructions and the correct return address.
Return condition
Change-of-mind items must be unused, uninstalled and returned with their original parts, accessories, manuals and packaging where reasonably possible. Damage after delivery, modification, installation or missing components may reduce or prevent a refund where lawful.
Faulty, damaged or incorrect goods
Contact us promptly with your order number, details and photographs where appropriate. For a confirmed fault, transit damage or fulfilment error, we cover reasonable return costs and provide the remedy required by applicable law.
Change-of-mind costs
The customer pays return postage for an approved change-of-mind return. Use a tracked service and retain proof of postage.
Refund process
After receipt and inspection, we notify you of the decision. Approved refunds go to the original payment method within up to 14 days. Your bank or card provider may need additional time.
Start a return
Email contact@optimumevsolutions.shop or call +44 7446 371844. Do not send goods to the registered office unless instructed.