Last updated: 15 September 2026
This policy applies to purchases from Optimum EV Solutions, operated by OPTIMUMEVSOLUTIONS LIMITED. It explains our 30-day voluntary return process and does not limit mandatory UK consumer rights.
30-day voluntary return window
A customer may request a return for an eligible physical product within 30 days of delivery. Contact us before sending anything back so we can confirm eligibility and provide the correct return instructions and address.
UK distance-selling cancellation rights
For most online purchases, consumers may tell us that they wish to cancel within 14 days after receiving the goods without giving a reason. After notifying us, the goods should normally be returned within a further 14 days. The extended 30-day voluntary window continues to apply to eligible products under the conditions below.
Return condition
For a voluntary change-of-mind return, the product should be unused, uninstalled and returned with all parts, accessories, manuals and original packaging where reasonably possible. A consumer may inspect an item as they could in a shop. We may make a lawful deduction if handling goes beyond what is necessary to establish the nature, characteristics and function of the goods and reduces their value.
Products that have been installed or modified
Contact us before removing or returning electrical charging equipment. Installation, modification, damage after delivery, missing components or use beyond reasonable inspection may affect a voluntary refund. This does not remove legal rights where goods are faulty, unsafe, misdescribed or not fit for purpose.
Faulty, damaged, incorrect or misdescribed goods
Contact us promptly with the order number, a clear explanation and photographs or video where useful. For a confirmed fault, transit damage or fulfilment error, we will provide the repair, replacement, refund or other remedy required by applicable law and cover reasonable return costs where we are responsible.
Return shipping costs
The customer pays return postage for an approved change-of-mind return. Use a tracked and appropriately insured service and retain proof of postage. We cover reasonable return costs for goods confirmed as faulty, damaged in transit, incorrect or misdescribed.
Restocking fee
No restocking fee is charged. Return postage and any lawful deduction for diminished value are explained above.
Refund amount and timing
Approved refunds are returned to the original payment method. For a statutory cancellation, we refund the applicable product amount and any standard outbound delivery charge that was paid, subject to lawful deductions. Current standard UK delivery is free. Refunds are issued within 14 days after we receive the returned goods or acceptable evidence that they were sent back, as applicable. A bank or payment provider may require additional time to display the credit.
Cancelling before dispatch
Contact us immediately if an order should be cancelled before dispatch. We will try to stop fulfilment, but this cannot be guaranteed once processing or carrier collection has started.
Services and customised work
Cancellation rights for installation services may differ after work begins with the customer’s express request, or after a service has been fully performed. Any applicable service scope, cancellation cost or loss of cancellation rights must be explained before the service begins. Custom-made goods may have different change-of-mind rights, without affecting rights concerning faults or misdescription.
Return authorisation and return address
Email contact@optimumevsolutions.shop or call +44 7446 371844. Include the order number, item, reason for the request and relevant evidence. Do not send or bring returns to our warehouse and registered office without prior return authorisation from our support team. Once your return is approved, we will confirm the return address and instructions in writing.