Last updated: 5 September 2026
Who controls your information
OPTIMUMEVSOLUTIONS LIMITED, trading as Optimum EV Solutions, is the data controller for personal information processed through this website. Company number: 16588581. Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Privacy contact: contact@optimumevsolutions.shop.
Information we may collect
Depending on how the site is used, we may collect names, billing and delivery addresses, email addresses, telephone numbers, account information, order and return details, support messages, product or installation requirements, transaction references, device information, IP addresses, security logs, cookie choices and website usage information.
How information is collected
Information may be provided directly through checkout, account, order tracking, email or telephone contact. Technical information may be collected automatically when the website is used. Payment, delivery, hosting and security providers may also send us information needed to process an order or protect the service.
Why we use information
- To take steps before a contract and process, deliver, install, support, cancel or refund an order.
- To verify payments, prevent fraud, maintain security and protect customers and the business.
- To respond to questions and keep records of customer service.
- To comply with tax, accounting, consumer-protection and other legal obligations.
- To operate and improve the website where our legitimate interests do not override individual rights.
- To use optional analytics or marketing technologies where consent or another valid legal basis is required.
Payment information
Full card details are entered into and handled by the enabled payment provider and are not stored in full by us. We may receive a payment status, transaction reference, card type or limited masked information needed for records, fraud prevention and refunds.
Who may receive information
Information may be shared only where necessary with payment processors, hosting and website providers, delivery companies, installation partners, email and communication providers, fraud-prevention and security services, professional advisers, insurers, regulators and public authorities where legally required. We do not sell customer contact information.
International transfers
Some providers may process information outside the United Kingdom. Where UK data-protection law requires it, we use an adequacy regulation, approved contractual safeguards or another lawful transfer mechanism.
Retention
We retain information only for as long as needed for the purpose collected and applicable legal, tax, accounting, warranty, fraud-prevention and dispute-resolution requirements. Retention periods differ by record type. Information that is no longer required is deleted, anonymised or securely restricted.
Cookies
Essential cookies support functions such as the basket, checkout, security and preferences. Optional technologies are handled as described in our Cookie Policy.
Your rights
Subject to applicable law, individuals may request access, correction, deletion, restriction or portability of their information, object to certain processing, and withdraw consent where processing relies on consent. Rights may be limited where information must be retained by law or for legal claims.
Security
We use HTTPS and reasonable organisational and technical controls designed to protect information. No internet system can be guaranteed completely secure, so customers should use strong passwords and contact us about suspected account or payment misuse.
Complaints and contact
Email privacy requests to contact@optimumevsolutions.shop. You may also complain to the UK Information Commissioner’s Office. We encourage customers to contact us first so we can investigate.
Policy updates
This policy may be updated when our services, providers or legal duties change. The latest version and update date will remain published on this page.